Cooling Troubleshooting

I HAVE NO COOLING

You may have a tripped circuit breaker.
  • Recommended Action: Check your home circuit breaker box and reset circuit breaker.  If it trips again either right away or after some time, Call Airquip, 585-641-3080, for a service call right away.
Your thermostat/control may be off or set incorrectly.
  • Recommended Action: Check to make sure your thermostat/control is on and set to cool. Reset to your desired temperature.
Your indoor unit is running but the outdoor unit is not.
  • Recommended Action: Air coming through your vent will be warm. Check the settings on the thermostat.  Is the set to temperature lower than the inside temperature? If no, lower the set temperature, if yes, contact us as soon as possible for a service call.
Your thermostat may be off or set incorrectly.
  • Recommended Action: Make sure your thermostat is on and set to cool. If thermostat is on, reset thermostat to your desired temperature.

I HAVE NO AIRFLOW

You may have dirty filters.
  • Recommended Action: Check the filters in each of your system’s components. Clean or replace filters as recommended in your use and care guide. If problem persists, please contact our Airquip service department.
Your system may have frozen up due to a variety of causes.
  • Recommended Action: Check for signs of water below unit, cold exterior surface of indoor coil enclosure and ice formation on the refrigerant lines just on the outside of the indoor coil. Contact your Airquip service department, 585-641-3080. In the meantime, turn your thermostat off and Fan to the On position, let it run for 1 to 3 hours to see if it will defrost.  

MY UTILITY BILL IS UNUSUALLY HIGH

If your system is reaching its set point, is it working correctly? Have your local temperatures been extreme lately?
  • Recommended Action: Check the following: Is your system cycling constantly? Is your thermostat reaching its set value? Do you have any new appliances (e.g., a hot tub or pool heater) that use lots of power? Have you checked to see if your local utility company had a recent rate increase?  Are your bills based on estimated reads or actual?  
If your system is not reaching its set point, please Call 585-641-3080 to contact your Airquip service department.
 

MY SYSTEM IS CONSTANTLY RUNNING

Your system could be trying to reach a set point that is too extreme.
  • Recommended Action: Check the set point on your thermostat. Is it set to more than 15F below the outdoor temperature?  If so, raise the thermostat set point as Air Conditioning systems are typically designed to cool to 15F below the Outdoor temperature.  If this is not why your system is running constantly, contact us as soon as possible to diagnose your unit.
 

MY DRAIN PAN IS OVERFLOWING

The overflow switch is probably not working.
  • Recommended Action: Turn off your system and contact your Airquip service department.
 

MY SYSTEM IS MALFUNCTIONING

Check any of the above troubleshooting issues for help.
  • Recommended Action: If none of the troubleshooting answers address your problem, then contact your Airquip service department.

If your system is malfunctioning, please Call 585-641-3080 

to contact your Airquip service department.


 

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CONTACT INFORMATION

830 Linden Ave. Rochester, NY 14625
585.641.3080 | airquip@rochester.rr.com

WHY AIRQUIP IS THE BEST SOLUTION FOR YOUR HOME




Airquip Heating and Air Conditioning Services Customers in the City of Rochester and the Surrounding Towns in the Greater Rochester Area:

Avon, NY 14414
Bloomfield, NY 14469
Brighton, NY 14618
Brockport, NY 14420
Canandaigua, NY 14424
Chili, NY 14514
Curchville, NY 14428
East Bloomfield, NY 14443        
East Rochester, NY 14445        
Farmington, NY 14425
Gates, NY 14624
Greece, NY 14626
Hamlin, NY 14464
Henrietta, NY 14467
Hilton, NY 14468  
Honeoye, NY 14471
Honeoye Falls, NY 14472        
Irondequoit, NY 14617
Le Roy, NY 14482
Lima, NY 14485
Macedon, NY 14502
Mendon, NY 14472
Ogden, NY 14559
Palmyra, NY 14522
Parma, NY 14468
Penfield, NY 14526
Perinton, NY 14450
Pittsford, NY 14534
Riga, NY 14428
Rochester, NY (All Zip Codes)   
Rush, NY 14428

Scottsville, NY 14546
Spencerport, NY 14559
Sweden, NY 14420
Victor, NY 14564
Webster, NY 14580
West Bloomfield, NY 14585        
Wheatland, NY 14546