To assist us over the phone, be prepared to answer questions about what the settings are on the thermostat and explain the noises and other things that may help us diagnose the problem. The more details you can offer the better we can serve you.
Do not turn off the furnace unless advised by our service dispatchers. Turning off the furnace can reset it, which can make it harder for our service technicians to correctly diagnose the problem, especially if it is an intermittent problem.
Our Service technicians will quote all of the necessary/recommended repairs so please make sure that we will be able to be in contact with a homeowner to get approval for the work to be completed.
Even if we are just conducting work on the outdoor unit, our technicians will need access to both the downstairs furnace and the thermostat to properly diagnose and/or clean the unit.
A cleared workspace will help our service technicians work more efficiently, if possible please clear away any obstacles that my prevent access to the equipment.